Support

How do I get started?

Download Gallery Note for free — no account or credit card needed. You'll receive 100 free credits to try AI features like auto-tagging, OCR, and speech-to-text. Basic features like notes, folders, and manual tags are free forever.

What are credits and how do they work?

Credits are used for AI-powered features (auto-tagging, AI OCR, speech-to-text, color analysis). Every new user gets 100 free credits to try Basic features. Basic subscribers get 100 credits to try Pro features. Pro subscribers receive 100 credits every month. You can also purchase additional credits at any time — purchased credits never expire.

What is the difference between Free, Basic, and Pro?

• Free: Notes, folders, manual tags, full search, 100 credits to try AI features.
• Basic: Everything in Free, unlimited. Translation (60+ languages). 100 credits to try Pro features.
• Pro: Everything in Basic, unlimited. Color analysis, XMP export for Adobe Lightroom, 100 free credits every month.

Are my photos uploaded to a server?

Your original files never leave your device. When you use AI features, only the relevant file or portion is sent to our processing servers temporarily. Audio files are deleted from servers immediately after transcription. Location (EXIF) data is stripped before any file is processed externally.

How do I cancel my subscription?

Subscriptions are managed entirely by Apple. To cancel, go to your iPhone Settings → Apple ID → Subscriptions → Gallery Note → Cancel Subscription.

How do I export tags to Adobe Lightroom?

Pro subscribers can export tags as XMP files, which can be imported directly into Adobe Lightroom. Open any photo in Gallery Note, tap the export option, and choose Export as XMP.

What languages are supported for OCR and transcription?

Standard OCR supports 60+ languages. AI OCR (available on Basic and Pro) supports 200+ languages. Speech-to-text transcription is available on Pro and supports major languages automatically.

I found a bug or something is not working. What should I do?

Please contact us at support@tltdata.com with a description of the issue and your iOS version. Screenshots or screen recordings are very helpful. We'll do our best to fix it quickly.